Want to respond to all those Google reviews, but don't have the time? Often, you just don't know how to respond... Blank-page anxiety is a real thing! To save you time, we've put together the best list of examples of responses to Google reviews, classified by type of comment: positive, negative or neutral.
[.is--yellow-highlight]Comment Hey Pongo permet de booster les avis Google d’un réseau de points de vente[.is--yellow-highlight]
Thank you for taking the time to share your experience at our restaurant in [Location]. We are always delighted to receive positive feedback from our customers, which encourages us to continue to offer you the best possible service. We look forward to seeing you again in one of our restaurants. Sincerely, [Your name].
[Title]
[Name of restaurant chain]
Hello,
What a pleasure to read this kind of feedback, especially for a first experience! Glad to hear you appreciate the quality of our [plat]👌🏼
Looking forward to seeing you again!
The [company name] [city name] team
Hello,
Thank you very much for your feedback! It's our customers' satisfaction that drives us to bring you the best collections. Come back soon to see what's new ;) A beautiful day to you too!
The [company name] [city name] team
Hello,
We sincerely apologize for your negative experience at our restaurant. At [company name], we always strive to offer you the very best, whether it's the food, the customer experience or the setting. I'm sorry it didn't work out that way, but would you like to write to us at sav@nomdelenseigne.com to tell us a little more about it? If you'd like to pay us a second visit, dessert is on us. Wishing you a nice day,
[Your name][Title]
[Name of restaurant chain]
Hello,
We are very sorry about this incident during your visit. This is not in line with the quality standards we strive for. We will improve our approach following your message to ensure that this does not happen again. I hope you will have the opportunity to visit us to see for yourself,
Thank you and sorry again,
[Your name][Title]
[Brand name]
Hello, Thank you for coming and thank you for this wonderful note 😘 It creates a good dynamic in the [type of business] and encourages us to continue in this direction. Sea you soon, [name of manager]
Thank you [name] for your opinion, and for your loyalty! We're delighted you like our [product]. Don't hesitate to come back at the beginning of the month, we've got some surprises in store for you :D
Thank you very much [name] for this great note and for your comment. We can't wait to see you again so you can try out our new products! See you soon at [name] ;)
Thanks [name], come back anytime! We've got lots of surprises in store :D
[name of manager]
Thank you for your opinion, it warms our hearts! We'll pass it on to our [location] team as soon as possible. We look forward to seeing you again soon! [name of manager]
All the Brother's Vape team thanks you, Excellent weekend and good VAP to you!!!!
All responses to reviews featuring the restaurant's name have one thing in common: they've boosted their Google reviews thanks to Hey Pongo! Find out how with the Booster, the restaurant contest that helps boost your total number of positive reviews:
Thank you [name] for this review! It's a pleasure to read you, and very encouraging for what's to come! And above all, thank you for pointing out the quality/price ratio we strive for every day to ensure our customers' purchasing power :)
Hi Carl, so many compliments, we're swimming in happiness 🐟 Indeed we do a huge job on the quality of our products and all our homemade preparations, it's always nice that customers realize it 💙 The teams do the maximum to be at the top with our customers :) See you soon, [name of manager]
Hello, thank you for your feedback and your kindness. We look forward to welcoming you. Best regards.
Thank you for this valuable comment, [name]! It's exactly the kind of feedback that motivates us to give our best every day. Hope to see you soon! Good day, [name of manager].
Thank you for your strength! We do our best to offer our customers unforgettable moments. Don't hesitate to try again: the [type of service] program is renewed every 15 days!
Hello, [name]. Thank you for taking the time to write a review of our hotel. We're glad to hear you enjoyed your stay at [hotel name]. Our goal is always to exceed your expectations! If we can be of any assistance during your next visit, please let us know. We look forward to seeing you again soon! Sincerely, the [hotel name] team
Thanks for your review! Glad you enjoyed it so much. Hope to see you soon!
Thank you for your very kind words! Glad to read that you share our passion for cooking, and that you had an excellent experience with us. Our team will be particularly happy to read your comments. Don't hesitate to come back and try our daily specials! See you soon. [name of manager]
Hello [name], Thank you for taking the time to share your experience at [us/name of business]. We are happy to hear that you had a pleasant time and that you appreciated our [service/cuisine], as well as the atmosphere of the place. See you soon, The [name] team
Thank you very much for your comment. We are very sorry to hear that you did not have a good experience at our hotel - our mission is to provide excellent guest experiences, so we are sorry to have disappointed you. We have taken your feedback on board and will endeavour to make improvements accordingly.
Hello [name], I'm sorry you were unable to be accommodated on the day of your visit. We usually make reservations to avoid long waits. Next time, please book through our website. We sincerely hope to see you again very soon, [name of manager].
Hello [name], Thank you for your review! We are sorry that the quality of our [product] did not live up to your expectations. As a retailer, we are in direct contact with our producers and take great care to ensure the quality of our [products]! If you need any advice on their use or maintenance, don't hesitate to contact us by e-mail or messenger on Facebook. A team of specialists is on hand Monday to Friday from 09:00 to 19:00 to answer your questions :) Good day,The Team
Hello, We have taken note of your review, we understand your disappointment and we are sincerely sorry. Our teams work hard every day to offer exceptional service to each and every one of our customers. We therefore regret your comments, which do not at all reflect our high standards in terms of service quality. We have taken good note of your feedback and have already implemented adaptations to avoid the inconvenience recurring. Thank you again for taking the time to leave this review, and we hope to see you again soon, The [name] team
Hello [name], Thank you for taking the time to leave us your comment, we are sorry for the inconvenience. Could you please send us an email to contact@site.fr? We'd love to understand the inconvenience and offer you a solution. Hoping to hear from you soon, Have a nice day, [name manager].
Hello,
Thank you for sharing this opinion.
Could you send me more information about the circumstances of your experience?
After consulting my team, it would appear that no such event has taken place in recent weeks.
I'd be delighted to talk to you to find out what really happened.
We look forward to hearing from you,
Thank you
[your name]
Hello[first name],
Reading your review, it seems to me that you've come to the wrong establishment!
In fact, we don't offer [item mentioned], and we're not based in[city/neighborhood], but in[city/neighborhood].
Could you please remove your review from our page?
Thank you in advance,
[your name]
Hello,
In reviewing the details of your experience with my team, there are inconsistencies that suggest you have never visited our facility.
We have contacted Google review moderation to have this inaccurate review removed, to preserve this space for our customers who wish to share real experiences.
Hello, thank you for your comment! Don't hesitate to come back and see us, the menu of services changes regularly. Have a nice week!
We sincerely thank you for placing your trust in us and for your feedback. Your satisfaction is our driving force, and we look forward to welcoming you back and providing you with an exceptional experience.
Hello, thank you very much for this review! 😊 In our constant concern to improve the quality of our [products], we will pass on your feedback to our teams! Hoping to see you soon, [le.a gérant.e)
Hello [name], Thank you very much for your feedback, we are happy to count you among our customers. Don't hesitate to try the [product name] to get a full experience of what we offer! See you soon, [name of manager].
Hello [name], Thank you for your comment. Please do not hesitate to give us your feedback on the spot, our waiters will be happy to adapt the cooking. We are delighted that you enjoyed the quality of the dishes. Hoping to see you soon, The [name] team
Hello, thank you, it's a pleasure to read your review. See you soon in our stores!
Thank you for sharing your experience with us and with our community of customers. If you would like to highlight a particular aspect of your experience, please let us know! We hope to see you again soon. [Manager's name]
We appreciate that you took the time to leave us a comment. We'll pass it on to the store team for them to take note of. We look forward to seeing you soon!
We are pleased that you were satisfied with your experience and would be delighted to hear any further comments on how we can improve our service even further. I hope to welcome you again and wish you a very pleasant day.
Your satisfaction is important to us, [Customer name], and we look forward to resolving this issue quickly! Please do not hesitate to contact our customer service. Yours faithfully, [Manager's name]
Hello [name], Thank you very much for your positive review! We're glad you enjoyed your experience with us. We really appreciate your support! Don't forget to follow us on Instagram for more content and to keep up to date with what's new at [business name]. See you soon! [name of manager]
Hello [name] We're delighted you enjoyed your stay with us, and hope to see you again soon! Come back soon to try out our new products!
Hi [name], We're so glad you enjoyed your experience! We really appreciate your support and thank you for choosing us. Please spread the word, and come back again!
Hello , We are delighted that you enjoyed your experience at Console mania! We are honored that you trusted us and we sincerely thank you. Don't forget to follow us on our Instagram for more exclusive content and be on the lookout for the latest news! Happy gaming!
Hello, we are delighted that your experience with us has been positive and we hope to see you again soon at Nouvel'Hair!
Hey Pongo is the most effective way to get more real, positive Google reviews. Give your happy customers a voice! Our review boosting solutions are specially designed for franchises and branch networks that want to boost their growth through customer reviews.
Want more Google reviews? Find out how by scheduling your demo with a franchise marketing expert:
{{blog__cta-rich-avis-ka="/blogpost-cta-library"}}
