A solution to every problem
D'abord, captez de la donnée.
En premier, le numéro. Car 80% des SMS sont lus dans les 2 premières minutes.
Chez Pongo, + de 3 millions de personnes ont utilisé nos solutions, chez nos 3000 clients. Nous avons une conviction : parler par SMS à vos clients, génère encore plus d’engagement que les canaux classiques.
In store
Whether you're a restaurant owner, a retailer, a florist, a beauty salon or a boutique: every person who enters your point of sale represents a potential customer, and therefore a loyal relationship that will ultimately generate sales effortlessly.
Via QR Code or URL
The QR code enables you to capture a maximum of data on your customers and visitors. Print your QR code directly and add it to your packaging, flyers or window displays. In the same way, use a URL to share your link on all your social medias.
On your website
Via a widget or popup: your ideal is to transform 100% of your visitors into phone numbers, and those numbers into sales. Effortlessly, and thanks to Hey Pongo: you'll reach this goal day after day.
On Instagram
Integrate the URL that allows you to collect data on your audience directly into your link in bio, or even better: in story. You shouldn't let Instagram manage your engagement rate. You can finally regain control.
By phone
Do you have a phone number specific to your business? Connect it directly to your online customer file and retrieve the phone numbers of all your calls: track your missed calls, set up your messaging system, and above all: redirect all your calls to the right link.
On your EPT
Do you have a store where you cash in your customers via an POS terminal? Who said that POS terminals were only for cashing in? Now you can collect data on your customers with a loyalty program integrated into your POS terminal.
La Fabrique: over 1,550 contacts in 1 day
Then activate them
Our mantra: A customer file is only useful if it's used. With Hey Pongo, do it effortlessly.
Automated SMS messages, trigger and reminder scenarios, Google or Trustpilot reviews... Finally engage your visitors and turn them into (loyal) customers!
Welcome them
Hop! a new visitor enrolled in your customer database: welcome them by SMS. Insert a personalized link, ask for an opinion, a follow...
Bring them back
60% of customers never return after their first visit. This figure drops to 20% if you manage to get them to come back a 2nd time. With Hey Pongo, welcome every new customer and encourage them to come back.
Get to know them
Develop the profile of each customer: first name, birthday, favorite product, preferences, postal code... By knowing your customers by heart, you'll be able to build a personalized relationship with each of them.
Transform every visit into an experience
Offer your customers an experience as unique as your brand. You get an overview of all your customers and their habits, and share this data with your entire team.
Turn them into loyal customers
It's time to write your story! Loyalty programs were invented to keep your customers coming back for more. Create your own rewards and points system, and reward your favorite customers.
Pamper them
Would you like your team to pamper your best customers? Use Hey Pongo to offer your customers a personalized experience based on how long they've been coming to you, how often they buy, or even their average shopping basket.
Original Sushis: €300 in additional revenue for every euro invested in SMS
Then solicit them, and be even more visible
If your customers are happy, and say so, you'll get even more customers!
Ask them to leave you reviews, to tell their friends about you, to subscribe to you, or any other action that makes sense for your business!
Ask for 5-star reviews on all platforms
Reviews are your greatest asset: they help you to be more visible on Google, to convince even more people to become customers, and therefore help to grow your business. Asking your customers for reviews is the best way to acquire new ones.
Turn your customers into your brand ambassadors
One of the most common marketing practices is to use your most loyal customers to turn them into ambassadors for your brand. Then, they'll seduce their close circle on your behalf. Gone are the influencers, the scene is for the ambassadors.
Boost word-of-mouth and referrals
Effortlessly reward your customers when they talk about you. Remind them regularly to recommend you to their friends and family. And make sure you turn 1 customer into 10.
Ask them for likes and follows
Your digital storefront is vital to convincing more and more customers to buy from you. Invite your existing customers to follow you on social networks, and thanks to them: boost your shop window.
Create your own recurring revenue with a subscription
The Holy Grail of your business? Add a revenue stream by offering your customers the chance to subscribe to you. Like Netflix or Spotify: offer an additional service, or discounts, in return for a monthly subscription.
They talk about it (much) better than we do!
Grâce a une campagne SMS envoyée à toute leur base clients, Enjoy Sushi ont généré 102 415€ de CA additionnel dans leurs 8 restaurants.
Collected over 960 customer contacts thanks to its loyalty program.
Anthony generates an average of €4,200 in additional sales per SMS campaign
Collected over 700 reviews in 6 months
Collected contact details from 300 people in 1 month. Previously, they had no way of collecting data on their corners located in supermarkets.
Restaurant turns 23% of its missed calls into online orders thanks to an automated SMS message
Increased their number of reviews by 8 times in 5 months!
+31% of their customers carry the VIP tag in their database. In other words, 31% of their customers are coming back more than twice a month!
Multiplied their number of monthly reviews by 10! Moreover, 25% of customers who won a gift thanks to the wheel came to collect it.
In 20 days, they collected 893 customer contacts, received 1,163 reviews and increased their Google rating by 4.4 points!
Collected 333 reviews in 2 months, and multiplied the number of reviews collected each month by 2.
Generated +300% Google reviews in 2 weeks time thanks to the fortune wheel
Collected 48 reviews in 1 month: They went from 2 reviews to 50 reviews! And increased their sales by 30%.
Launched a buy 1 = 1 free campaign to boost their slow day: Wednesday. Results on the 1st week? 800€ in sales, instead of 200€. At a cost of €130 for offered goods. They even had to turn people away! Since then, they've sent out this promotion every Wednesday.
Collected the contact of 1589 customer in 4 months thanks to the fortune wheel
Have gone from 16K to 20K followers in 1 months thanks to the fortune wheel.
Recovered 120 customer contacts in 15 days thanks to their loyalty program.
sent an SMS campaign to its entire database to promote their new click&collect. The result? €2,500 in revenue on online orders from the first week.
Became No. 1 on Google for the search "Poke Limoges", ahead of its competitor Pokawa.
Collected 364 reviews in 1 month.
They collect the contact of at least one customer per day on UberEats and Deliveroo thanks to the fortune wheel stapled on their delivery bags.
Collected 760 reviews in 4 months, i.e. +561% reviews per month thanks to the fortune wheel. Previously, they had only managed to collect 162 reviews in 6 months.
Collected 445 customer contacts in 9 days thanks to their loyalty program and the opening of a new boutique.
Collected 525 reviews in 6 months thanks to the fortune wheel
Increased their number of reviews by 3 in just 1 month.
Went from 4.1 to 4.5 stars on Google in 3 months.
Recovered the contact of 212 customers in 10 days thanks to the fortune wheel
Collected 4759 customer contacts in just 15 days thanks to their loyalty program.
On September the 2nd, 1376 people authenticated themselves on their loyalty tablet.
Made its best day of the week with an SMS campaign 1 pizza bought = 1 pizza offered
Collected over 100 reviews in 24 hours.
Turned their worst day into their best day of the week with a weekly SMS campaign.
Collected over 200 Google reviews in 1 month, keeping their rating at 4.9!
Collected 538 customer contacts in 3 weeks thanks to their loyalty program!
In 1 month, they collected 565 reviews and increased their rating by 15%. All thanks to the fortune wheel!
Enrolled more than 18K customers in their loyalty program in 1 year
Launched a "300 fajitas free" offer on their networks for the opening of a new outlet Result? 204 contacts recovered on the D-day thanks to the loyalty program!
Thanks to their loyalty program, they collected the contact of 969 customers in 1 month and 1 week, on a single store. With izipass, Aurélien had taken 8 years to achieve the same results.
Collected over 368 customer contacts in 3 weeks thanks to the loyalty program. And observed a 43% increase in the number of checkins per day.
Increased revenue by 10% in just 4 weeks thanks to SMS campaigns
Enrolled over 700 customers in their loyalty program in just 1 month.
Recovered the contact details of 94 customers on the day they launched their loyalty program.
They convert 50% of their missed calls into bookings. This solution has saved them a huge amount of time, and has also boosted their online bookings.
Sent an SMS campaign to 184 customers, 20 returned to the store the same day and generated €180 in revenue.
Increased their reviews by 274% in 4 months
Collected 111 customer contacts in 3 days thanks to their loyalty program!
Collected 40 reviews in one evening thanks to a fortune wheel present in the dining room only for evening service
Sold 100kg of marinated spiders in one day thanks to an SMS campaign sent to customers the day before to promote the product.
Generated €470 in sales thanks to an SMS, bringing back 36% of customers who received the campaign
Collected 493 customer contacts in 2 weeks thanks to their loyalty program
Collected over 300 reviews in 3 months! Rating? 5 stars!
They got in touch with 809 followers, 60 of whom returned to the store within the week.
Enrolled 1164 customers in their loyalty program in just 1.5 months. Today, an average of 4 out of 10 people sign up every day.
Obtained over 600 reviews following the launch of their fortune wheel
Thanks to an SMS campaign launched for the Cookie Day, they brought 800 customers back into the store! In addition, 1,550 new customers came into the store and left their contact details, thanks to the word-of-mouth about the campaign.
Launched an SMS campaign to announce their reopening following a month-long renovation. Results? 67 people returned to the restaurant following the SMS and they generated €1072 in additional revenue.
Turned a bad day into the best one thanks to SMS campaigns.
Within 24 hours, they got 219 customer contacts (including 50 new customers) and collected more than 40 reviews.
Recovered the contact details of 355 customers in one day thanks to their fortune wheel
Generated +€2,376 in sales thanks to their 1st SMS campaign, by doubling loyalty points on Tuesday and Thursday to boost sales on off-peak days.
Increased their reviews by 15 times in 1 month. Collected 125 reviews in 1 week and obtained 4.9.
Collected 3295 customer contacts through their loyalty program. All this in just 1 month and a half, in 4 stores. Today, over 200 customers authenticate themselves daily on the loyalty tablets in these stores.
Generated €2,376 in sales on its 1st SMS campaign by doubling loyalty points on Tuesdays and Thursdays to boost off-peak periods.
On average, 50% of people receiving an automatic SMS reminder return to King Marcel within a week.
Brought 118 people back into the store and generated €1,652 in additional sales thanks to their 1st campaign! This campaign simply doubled their Monday sales!
Collected 211 reviews in 1 month.
Gained one point on Google rating in 1 month (from 2.7 to 3.7) Since he got Pongo, his average rating on new reviews is 4.78!
Launched an SMS campaign to announce the opening of a new point of sale. Results within 3 days? - 1,819 customers visited their new outlet - 388 new customers left their contact details on the tablet - 73 people came to collect a reward
Had a big traffic peak on a slow day (80 customers) thanks to an SMS campaign to get them to come to the store.
Collected 230 customer contacts in 2 days thanks to their loyalty program
Generated €970 in sales from their 1st SMS campaign. In total, 79 people returned to the restaurant following the SMS.
Recovered the contact of more than 160 customers in 4 days thanks to their loyalty program
Collected over 470 followers in 1 month thanks to the fortune wheel
On average, Fresh Burritos bring back 7 out of 10 customers with each SMS campaign.
Collected over 293 contacts in 10 days thanks to the fortune wheel shared on their social networks
Gathered +500 reviews in 1 month (From 459 reviews in February to
Collected over 500 customer contacts in just 1 month thanks to their loyalty program
Collected contacts from over 1,350 customers in 6 months.
Collected 144 5-star reviews in 1 day and 522 in 2 months!
Of the 932 participants in their fortune wheel, over 230 came to collect their reward in store.
Turned Tuesday into their best day of the week with a weekly SMS campaign.
They're converting 61% of their missed calls into zenchef bookings. That's 6 out of 10 calls recovered thanks to automatic SMS. They have saved over 1,170 missed calls into reservations!
They convert 36% of their missed calls into online orders thanks to the automatic SMS message sent to their customers.
launched an SMS campaign for Valentine's Day. Results? 139 customers returned to the restaurant that very day after the SMS. 214 customers entered their phone numbers on the tablet that day, their best figures in 3 months.
Had +82% more tickets than the previous Friday by sending this SMS: "Hello, we'll double your loyalty points today if you come and see us in store!"
Generated €44,000 additional revenue with Hey Pongo's tools in 6 months.
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Over 6 months, 389 customers returned to her beauty salon thanks to SMS campaigns.
Brought back 110 people and generated €1,100 in additional sales following its May campaign. And brought back 102 people and generated €1020 in additional sales after its June campaign.
Collected 2767 customer contacts in 4 months!
Collected over 40 reviews in one week and increased their Google rating by 0.1 points!
Successfully redirected 8% of its delivery customers to its own channels thanks to the fortune wheel stapled to delivery bags. A third of customers who order are coming back to collect their reward in-store.
Increased their Google reviews by 20 times in 2 months and boosted their rating by 33% thanks to the fortune wheel.
Collected 80 customer contacts in the 1st week
Enrolled 305 customers in their loyalty program in just 15 days
Collected over 200 customer contacts in 20 days
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+26% of the customers in their database have the VIP tag. This means that 26% of their customers are returning at least 3 times a month.
Over 30% of customers receiving the automatic birthday SMS return within the week
Enrolled over 2,500 customers in 2 weeks, compared to 1 year with Qoodos
Ranked 1st in Google searches for its department thanks to the review boost fortune wheel.
Gathered +6K followers thanks to an SMS campaign with a fortune wheel encouraging customers to follow them on insta
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