La solution marketing et engagement client conçue pour les franchiseurs, tous secteurs confondus. Un CRM multipoints de vente, idéal pour booster la fréquentation, les avis Google et les campagnes SMS avec des solutions activables par chaque franchisé.
CRM multisites
Hey Pongo centralise les données clients de tous vos établissements franchisés dans un CRM piloté par la tête de réseau. Captez beaucoup plus de data grâce au programme de fidélité, découvrez qui sont vos clients et activez des leviers marketing puissants.
Loyalty program
Transformez chaque visiteur en client fidélisé. Notre programme de fidélité unifié et à vos couleurs permet d’enrôler jusqu’à ¼ du flux client. En plus de revenir plus souvent, chaque client fidélisé par Hey Pongo génère en moyenne +37,5% de panier moyen.
Went from 4.1 to 4.5 stars on Google in 3 months.
Sold 40 pizzas in 2 hours thanks to an SMS campaign
Enrolled more than 18K customers in their loyalty program in 1 year
Recovered 129 customer contacts in 1 week thanks to their loyalty program
Went from 40 to 275 reviews in 1 month, thanks to an automatic SMS that sends a fortune wheel to customers
On average, Fresh Burritos bring back 7 out of 10 customers with each SMS campaign.
Booked 15 days of appointments and generated €4,000 in sales thanks to an SMS campaign announcing their reopening.
Ranked 1st in Google searches for its department thanks to the review boost fortune wheel.
Increased their number of reviews by 8 times in 5 months!
sent an SMS campaign to its entire database to promote their new click&collect. The result? €2,500 in revenue on online orders from the first week.
Brought back 110 people and generated €1,100 in additional sales following its May campaign. And brought back 102 people and generated €1020 in additional sales after its June campaign.
Recovered the contact details of 355 customers in one day thanks to their fortune wheel
Collected over 293 contacts in 10 days thanks to the fortune wheel shared on their social networks
Recovered the contact of 212 customers in 10 days thanks to the fortune wheel
Recovered the contact details of 94 customers on the day they launched their loyalty program.
Collected over 368 customer contacts in 3 weeks thanks to the loyalty program. And observed a 43% increase in the number of checkins per day.
Collected the contact of 1589 customer in 4 months thanks to the fortune wheel
Increased their Google reviews by 20 times in 2 months and boosted their rating by 33% thanks to the fortune wheel.
Launched an SMS campaign to announce the opening of a new point of sale. Results within 3 days? - 1,819 customers visited their new outlet - 388 new customers left their contact details on the tablet - 73 people came to collect a reward
They're converting 61% of their missed calls into zenchef bookings. That's 6 out of 10 calls recovered thanks to automatic SMS. They have saved over 1,170 missed calls into reservations!
Enrolled 305 customers in their loyalty program in just 15 days
Collected 40 reviews in one evening thanks to a fortune wheel present in the dining room only for evening service
Of the 932 participants in their fortune wheel, over 230 came to collect their reward in store.
launched an SMS campaign for Valentine's Day. Results? 139 customers returned to the restaurant that very day after the SMS. 214 customers entered their phone numbers on the tablet that day, their best figures in 3 months.
Launched a buy 1 = 1 free campaign to boost their slow day: Wednesday. Results on the 1st week? 800€ in sales, instead of 200€. At a cost of €130 for offered goods. They even had to turn people away! Since then, they've sent out this promotion every Wednesday.
Collected a phone number for 80% of the customers who visited the store during the 1st week of the launch.
Collected the contact of 68 customers on the 1st day of launching their loyalty program. To promote their loyalty program, they offered half a baguette to every subscriber!
Collected 493 customer contacts in 2 weeks thanks to their loyalty program
Within 24 hours, they got 219 customer contacts (including 50 new customers) and collected more than 40 reviews.
Generated €470 in sales thanks to an SMS, bringing back 36% of customers who received the campaign
Brought 118 people back into the store and generated €1,652 in additional sales thanks to their 1st campaign! This campaign simply doubled their Monday sales!
In 2 months, they generated €10K in sales thanks to the 99 bookings made via the SMS sent after a missed call.
Launched a "300 fajitas free" offer on their networks for the opening of a new outlet Result? 204 contacts recovered on the D-day thanks to the loyalty program!
They convert 36% of their missed calls into online orders thanks to the automatic SMS message sent to their customers.
Turned a bad day into the best one thanks to SMS campaigns.
Collected over 470 followers in 1 month thanks to the fortune wheel
Collected 525 reviews in 6 months thanks to the fortune wheel
Collected over 80 contacts in one evening with their fortune wheel
In 20 days, they collected 893 customer contacts, received 1,163 reviews and increased their Google rating by 4.4 points!
Collected 445 customer contacts in 9 days thanks to their loyalty program and the opening of a new boutique.
Collected 111 customer contacts in 3 days thanks to their loyalty program!
Increased their reviews by 15 times in 1 month. Collected 125 reviews in 1 week and obtained 4.9.
Sent an SMS campaign to 184 customers, 20 returned to the store the same day and generated €180 in revenue.
Collected over 500 customer contacts in just 1 month thanks to their loyalty program
Sold 100kg of marinated spiders in one day thanks to an SMS campaign sent to customers the day before to promote the product.
Collected over 700 reviews in 6 months
+26% of the customers in their database have the VIP tag. This means that 26% of their customers are returning at least 3 times a month.
Have gone from 16K to 20K followers in 1 months thanks to the fortune wheel.
Collected over 100 reviews in just 3 weeks thanks to the fortune wheel! What's more, over 20% of customers who played the game came back to the restaurant to redeem their reward!
Gathered +6K followers thanks to an SMS campaign with a fortune wheel encouraging customers to follow them on insta
Collected 760 reviews in 4 months, i.e. +561% reviews per month thanks to the fortune wheel. Previously, they had only managed to collect 162 reviews in 6 months.
+31% of their customers carry the VIP tag in their database. In other words, 31% of their customers are coming back more than twice a month!
Generated over 160 reviews in 2 months thanks to the fortune wheel
Became No. 1 on Google for the search "Poke Limoges", ahead of its competitor Pokawa.
Collected contacts from over 1,350 customers in 6 months.
Collected 230 customer contacts in 2 days thanks to their loyalty program
Collected over 100 reviews in 24 hours.
Enrolled over 700 customers in their loyalty program in just 1 month.
Gathered +500 reviews in 1 month (From 459 reviews in February to
Collected 90 followers in 2 weeks thanks to the fortune wheel
Gained one point on Google rating in 1 month (from 2.7 to 3.7) Since he got Pongo, his average rating on new reviews is 4.78!
They got in touch with 809 followers, 60 of whom returned to the store within the week.
Launched an SMS campaign to announce their reopening following a month-long renovation. Results? 67 people returned to the restaurant following the SMS and they generated €1072 in additional revenue.
Made its best day of the week with an SMS campaign 1 pizza bought = 1 pizza offered
Restaurant turns 23% of its missed calls into online orders thanks to an automated SMS message
Generated +€2,376 in sales thanks to their 1st SMS campaign, by doubling loyalty points on Tuesday and Thursday to boost sales on off-peak days.
Increased their number of reviews by 3 in just 1 month.
Collected 364 reviews in 1 month.
Generated €2,376 in sales on its 1st SMS campaign by doubling loyalty points on Tuesdays and Thursdays to boost off-peak periods.
Collected 3295 customer contacts through their loyalty program. All this in just 1 month and a half, in 4 stores. Today, over 200 customers authenticate themselves daily on the loyalty tablets in these stores.
Turned Tuesday into their best day of the week with a weekly SMS campaign.
They convert 50% of their missed calls into bookings. This solution has saved them a huge amount of time, and has also boosted their online bookings.
Collected 144 5-star reviews in 1 day and 522 in 2 months!
Collected over 300 reviews in 3 months! Rating? 5 stars!
Successfully redirected 8% of its delivery customers to its own channels thanks to the fortune wheel stapled to delivery bags. A third of customers who order are coming back to collect their reward in-store.
Collected 48 reviews in 1 month: They went from 2 reviews to 50 reviews! And increased their sales by 30%.
Collected 211 reviews in 1 month.
Generated €44,000 additional revenue with Hey Pongo's tools in 6 months.
Over 6 months, 389 customers returned to her beauty salon thanks to SMS campaigns.
Collected +80 reviews in 2 weeks thanks to the fortune wheel!
Collected 23 reviews in 2 hours, all 5-stars, and became the 1st result on Google search for "Bubble Tea Aix".
Had +82% more tickets than the previous Friday by sending this SMS: "Hello, we'll double your loyalty points today if you come and see us in store!"
Recovered 120 customer contacts in 15 days thanks to their loyalty program.
Cavit increased sales by 20-25% thanks to its loyalty program
Collected 2767 customer contacts in 4 months!
Recovered the contact of more than 160 customers in 4 days thanks to their loyalty program
Thanks to their loyalty program, they collected the contact of 969 customers in 1 month and 1 week, on a single store. With izipass, Aurélien had taken 8 years to achieve the same results.
Over 30% of customers receiving the automatic birthday SMS return within the week
Thanks to an SMS campaign launched for the Cookie Day, they brought 800 customers back into the store! In addition, 1,550 new customers came into the store and left their contact details, thanks to the word-of-mouth about the campaign.
Collected 4759 customer contacts in just 15 days thanks to their loyalty program.
Collected over 40 reviews in one week and increased their Google rating by 0.1 points!
In 1 month, they collected 565 reviews and increased their rating by 15%. All thanks to the fortune wheel!
Increased their reviews by 274% in 4 months
Multiplied their number of monthly reviews by 10! Moreover, 25% of customers who won a gift thanks to the wheel came to collect it.
Collected contact details from 300 people in 1 month. Previously, they had no way of collecting data on their corners located in supermarkets.
Had a big traffic peak on a slow day (80 customers) thanks to an SMS campaign to get them to come to the store.
Collected 333 reviews in 2 months, and multiplied the number of reviews collected each month by 2.
Collected over 200 Google reviews in 1 month, keeping their rating at 4.9!
Collected over 200 customer contacts in 20 days
Generated +300% Google reviews in 2 weeks time thanks to the fortune wheel
SMS Marketing
Communiquez avec vos clients grâce au canal le plus efficace de tous, le SMS. Déployez des messages automatiques ou des campagnes ponctuelles pour les grands évènements ou les heures creuses. Paramétrez les messages et laissez aux franchisés la liberté d’activer chaque campagne selon leurs besoins.
Google reviews
Hey Pongo vous permet de booster les avis Google d’un franchisé dès son ouverture. Avec notre roue cadeau, chaque client satisfait est incité à laisser un avis. Faites exploser les avis positifs, augmentez les notes moyennes à 4,7 étoiles ou plus, aidez vos franchisés à devenir rentables beaucoup plus vite.