The marketing and customer engagement solution designed for franchisors in all sectors. A multi-point-of-sale CRM, ideal for boosting footfall, Google reviews and SMS campaigns, with solutions that can be activated by each franchisee.
Multi-site CRM
Hey Pongo centralizes customer data from all your franchises in a CRM system managed by the network head. Capture much more data thanks to the loyalty program, discover who your customers are and activate powerful marketing levers.
Loyalty program
Turn every visitor into a loyal customer. Our unified, branded loyalty program can enroll up to ¼ of the customer flow. In addition to returning more often, each Hey Pongo customer generates an average +37.5% average shopping basket.
Collected 230 customer contacts in 2 days thanks to their loyalty program
Increased revenue by 10% in just 4 weeks thanks to SMS campaigns
Generated +300% Google reviews in 2 weeks time thanks to the fortune wheel
Of the 932 participants in their fortune wheel, over 230 came to collect their reward in store.
Increased their reviews by 274% in 4 months
launched an SMS campaign for Valentine's Day. Results? 139 customers returned to the restaurant that very day after the SMS. 214 customers entered their phone numbers on the tablet that day, their best figures in 3 months.
Collected 333 reviews in 2 months, and multiplied the number of reviews collected each month by 2.
Collected 364 reviews in 1 month.
Grâce a une campagne SMS envoyée à toute leur base clients, Enjoy Sushi ont généré 102 415€ de CA additionnel dans leurs 8 restaurants.
Successfully redirected 8% of its delivery customers to its own channels thanks to the fortune wheel stapled to delivery bags. A third of customers who order are coming back to collect their reward in-store.
Recovered the contact details of 355 customers in one day thanks to their fortune wheel
Recovered 120 customer contacts in 15 days thanks to their loyalty program.
Collected 760 reviews in 4 months, i.e. +561% reviews per month thanks to the fortune wheel. Previously, they had only managed to collect 162 reviews in 6 months.
Brought back 110 people and generated €1,100 in additional sales following its May campaign. And brought back 102 people and generated €1020 in additional sales after its June campaign.
Increased their Google reviews by 20 times in 2 months and boosted their rating by 33% thanks to the fortune wheel.
They convert 36% of their missed calls into online orders thanks to the automatic SMS message sent to their customers.
Turned Tuesday into their best day of the week with a weekly SMS campaign.
Had a big traffic peak on a slow day (80 customers) thanks to an SMS campaign to get them to come to the store.
Increased their number of reviews by 8 times in 5 months!
Generated €470 in sales thanks to an SMS, bringing back 36% of customers who received the campaign
They got in touch with 809 followers, 60 of whom returned to the store within the week.
Collected 248 customer contacts in 1 week thanks to the fortune wheel.
Generated €970 in sales from their 1st SMS campaign. In total, 79 people returned to the restaurant following the SMS.
Collected over 368 customer contacts in 3 weeks thanks to the loyalty program. And observed a 43% increase in the number of checkins per day.
Launched an SMS campaign to announce the opening of a new point of sale. Results within 3 days? - 1,819 customers visited their new outlet - 388 new customers left their contact details on the tablet - 73 people came to collect a reward
Collected over 293 contacts in 10 days thanks to the fortune wheel shared on their social networks
Generated €44,000 additional revenue with Hey Pongo's tools in 6 months.
Recovered the contact details of 94 customers on the day they launched their loyalty program.
Multiplied their number of monthly reviews by 10! Moreover, 25% of customers who won a gift thanks to the wheel came to collect it.
Collected 2767 customer contacts in 4 months!
Obtained over 600 reviews following the launch of their fortune wheel
Collected contacts from over 1,350 customers in 6 months.
Became No. 1 on Google for the search "Poke Limoges", ahead of its competitor Pokawa.
Generated +€2,376 in sales thanks to their 1st SMS campaign, by doubling loyalty points on Tuesday and Thursday to boost sales on off-peak days.
Recovered 258 customer contacts in 2 weeks thanks to their loyalty program
Collected 40 reviews in one evening thanks to a fortune wheel present in the dining room only for evening service
Turned their worst day into their best day of the week with a weekly SMS campaign.
In 1 month, they collected 565 reviews and increased their rating by 15%. All thanks to the fortune wheel!
Brought 118 people back into the store and generated €1,652 in additional sales thanks to their 1st campaign! This campaign simply doubled their Monday sales!
+26% of the customers in their database have the VIP tag. This means that 26% of their customers are returning at least 3 times a month.
Over 6 months, 389 customers returned to her beauty salon thanks to SMS campaigns.
Enrolled more than 18K customers in their loyalty program in 1 year
sent an SMS campaign to its entire database to promote their new click&collect. The result? €2,500 in revenue on online orders from the first week.
Collected over 100 reviews in 24 hours.
Collected 525 reviews in 6 months thanks to the fortune wheel
On average, Fresh Burritos bring back 7 out of 10 customers with each SMS campaign.
Over 30% of customers receiving the automatic birthday SMS return within the week
Within 24 hours, they got 219 customer contacts (including 50 new customers) and collected more than 40 reviews.
On average, 50% of people receiving an automatic SMS reminder return to King Marcel within a week.
Collected 445 customer contacts in 9 days thanks to their loyalty program and the opening of a new boutique.
In 20 days, they collected 893 customer contacts, received 1,163 reviews and increased their Google rating by 4.4 points!
Anthony generates an average of €4,200 in additional sales per SMS campaign
Gathered +6K followers thanks to an SMS campaign with a fortune wheel encouraging customers to follow them on insta
Collected contact details from 300 people in 1 month. Previously, they had no way of collecting data on their corners located in supermarkets.
Sent an SMS campaign to 184 customers, 20 returned to the store the same day and generated €180 in revenue.
Enrolled over 700 customers in their loyalty program in just 1 month.
Enrolled 305 customers in their loyalty program in just 15 days
Collected +80 reviews in 2 weeks thanks to the fortune wheel!
Thanks to their loyalty program, they collected the contact of 969 customers in 1 month and 1 week, on a single store. With izipass, Aurélien had taken 8 years to achieve the same results.
Went from 40 to 275 reviews in 1 month, thanks to an automatic SMS that sends a fortune wheel to customers
Collected over 200 Google reviews in 1 month, keeping their rating at 4.9!
Launched an SMS campaign to announce their reopening following a month-long renovation. Results? 67 people returned to the restaurant following the SMS and they generated €1072 in additional revenue.
Went from 4.1 to 4.5 stars on Google in 3 months.
They collect the contact of at least one customer per day on UberEats and Deliveroo thanks to the fortune wheel stapled on their delivery bags.
Collected over 700 reviews in 6 months
Collected 538 customer contacts in 3 weeks thanks to their loyalty program!
Collected a phone number for 80% of the customers who visited the store during the 1st week of the launch.
Collected 90 followers in 2 weeks thanks to the fortune wheel
Collected 3295 customer contacts through their loyalty program. All this in just 1 month and a half, in 4 stores. Today, over 200 customers authenticate themselves daily on the loyalty tablets in these stores.
Collected 111 customer contacts in 3 days thanks to their loyalty program!
Collected 48 reviews in 1 month: They went from 2 reviews to 50 reviews! And increased their sales by 30%.
Enrolled 1164 customers in their loyalty program in just 1.5 months. Today, an average of 4 out of 10 people sign up every day.
Collected over 80 contacts in one evening with their fortune wheel
Collected the numbers of +150 customers in 1 week, with an SMS acceptance rate of 96%! All thanks to their loyalty program, directly integrated into the Yavin POS terminal.
Had +82% more tickets than the previous Friday by sending this SMS: "Hello, we'll double your loyalty points today if you come and see us in store!"
Recovered the contact of more than 160 customers in 4 days thanks to their loyalty program
Gained one point on Google rating in 1 month (from 2.7 to 3.7) Since he got Pongo, his average rating on new reviews is 4.78!
They're converting 61% of their missed calls into zenchef bookings. That's 6 out of 10 calls recovered thanks to automatic SMS. They have saved over 1,170 missed calls into reservations!
Collected 80 customer contacts in the 1st week
Collected over 200 customer contacts in 20 days
Gathered +500 reviews in 1 month (From 459 reviews in February to
Collected over 470 followers in 1 month thanks to the fortune wheel
Sold 40 pizzas in 2 hours thanks to an SMS campaign
Collected the contact of 1589 customer in 4 months thanks to the fortune wheel
Collected over 40 reviews in one week and increased their Google rating by 0.1 points!
Generated €2,376 in sales on its 1st SMS campaign by doubling loyalty points on Tuesdays and Thursdays to boost off-peak periods.
On September the 2nd, 1376 people authenticated themselves on their loyalty tablet.
Booked 15 days of appointments and generated €4,000 in sales thanks to an SMS campaign announcing their reopening.
Collected over 100 reviews in just 3 weeks thanks to the fortune wheel! What's more, over 20% of customers who played the game came back to the restaurant to redeem their reward!
Thanks to an SMS campaign launched for the Cookie Day, they brought 800 customers back into the store! In addition, 1,550 new customers came into the store and left their contact details, thanks to the word-of-mouth about the campaign.
Grew from 40 to 275 in 1 month, including 122 reviews in 7 hours thanks to the fortune wheel
Have gone from 16K to 20K followers in 1 months thanks to the fortune wheel.
Turned a bad day into the best one thanks to SMS campaigns.
Increased their reviews by 15 times in 1 month. Collected 125 reviews in 1 week and obtained 4.9.
Restaurant turns 23% of its missed calls into online orders thanks to an automated SMS message
In 2 months, they generated €10K in sales thanks to the 99 bookings made via the SMS sent after a missed call.
Collected 211 reviews in 1 month.
Launched a buy 1 = 1 free campaign to boost their slow day: Wednesday. Results on the 1st week? 800€ in sales, instead of 200€. At a cost of €130 for offered goods. They even had to turn people away! Since then, they've sent out this promotion every Wednesday.
Ranked 1st in Google searches for its department thanks to the review boost fortune wheel.
They convert 50% of their missed calls into bookings. This solution has saved them a huge amount of time, and has also boosted their online bookings.
SMS Marketing
Communicate with your customers via the most effective channel of all - SMS. Deploy automatic messages or one-off campaigns for major events or off-peak times. Parameterize messages and give franchisees the freedom to activate each campaign according to their needs.
Google reviews
Hey Pongo lets you boost a franchisee's Google reviews right from the start. With our gift wheel, every satisfied customer is encouraged to leave a review. Boost positive reviews, increase average ratings to 4.7 stars or more, and help your franchisees become profitable much faster.