The marketing and customer engagement solution designed for franchisors in all sectors. A multi-point-of-sale CRM, ideal for boosting footfall, Google reviews and SMS campaigns, with solutions that can be activated by each franchisee.
Multi-site CRM
Hey Pongo centralizes customer data from all your franchises in a CRM system managed by the network head. Capture much more data thanks to the loyalty program, discover who your customers are and activate powerful marketing levers.
Loyalty program
Turn every visitor into a loyal customer. Our unified, branded loyalty program can enroll up to ¼ of the customer flow. In addition to returning more often, each Hey Pongo customer generates an average +37.5% average shopping basket.
sent an SMS campaign to its entire database to promote their new click&collect. The result? €2,500 in revenue on online orders from the first week.
Collected over 200 Google reviews in 1 month, keeping their rating at 4.9!
Collected 144 5-star reviews in 1 day and 522 in 2 months!
Increased their number of reviews by 8 times in 5 months!
Sent an SMS campaign to 184 customers, 20 returned to the store the same day and generated €180 in revenue.
Over 30% of customers receiving the automatic birthday SMS return within the week
Sent out an SMS campaign for Valentine's Day, they brought back 16 customers the same day and generated €445 in additional sales.
Generated €470 in sales thanks to an SMS, bringing back 36% of customers who received the campaign
Generated +300% Google reviews in 2 weeks time thanks to the fortune wheel
In 20 days, they collected 893 customer contacts, received 1,163 reviews and increased their Google rating by 4.4 points!
They convert 50% of their missed calls into bookings. This solution has saved them a huge amount of time, and has also boosted their online bookings.
Grew from 40 to 275 in 1 month, including 122 reviews in 7 hours thanks to the fortune wheel
Made its best day of the week with an SMS campaign 1 pizza bought = 1 pizza offered
Launched an SMS campaign to announce the opening of a new point of sale. Results within 3 days? - 1,819 customers visited their new outlet - 388 new customers left their contact details on the tablet - 73 people came to collect a reward
They're converting 61% of their missed calls into zenchef bookings. That's 6 out of 10 calls recovered thanks to automatic SMS. They have saved over 1,170 missed calls into reservations!
Generated over 160 reviews in 2 months thanks to the fortune wheel
Have gone from 16K to 20K followers in 1 months thanks to the fortune wheel.
Collected over 368 customer contacts in 3 weeks thanks to the loyalty program. And observed a 43% increase in the number of checkins per day.
Collected over 100 reviews in 24 hours.
Gathered +6K followers thanks to an SMS campaign with a fortune wheel encouraging customers to follow them on insta
Enrolled 305 customers in their loyalty program in just 15 days
Turned Tuesday into their best day of the week with a weekly SMS campaign.
Collected 2767 customer contacts in 4 months!
Ranked 1st in Google searches for its department thanks to the review boost fortune wheel.
Collected the numbers of +150 customers in 1 week, with an SMS acceptance rate of 96%! All thanks to their loyalty program, directly integrated into the Yavin POS terminal.
They convert 36% of their missed calls into online orders thanks to the automatic SMS message sent to their customers.
Turned their worst day into their best day of the week with a weekly SMS campaign.
Thanks to their loyalty program, they collected the contact of 969 customers in 1 month and 1 week, on a single store. With izipass, Aurélien had taken 8 years to achieve the same results.
On average, 50% of people receiving an automatic SMS reminder return to King Marcel within a week.
Obtained over 600 reviews following the launch of their fortune wheel
Had a big traffic peak on a slow day (80 customers) thanks to an SMS campaign to get them to come to the store.
Collected over 470 followers in 1 month thanks to the fortune wheel
Went from 4.1 to 4.5 stars on Google in 3 months.
Collected 493 customer contacts in 2 weeks thanks to their loyalty program
Collected 80 customer contacts in the 1st week
Collected 760 reviews in 4 months, i.e. +561% reviews per month thanks to the fortune wheel. Previously, they had only managed to collect 162 reviews in 6 months.
Collected over 80 contacts in one evening with their fortune wheel
Collected contacts from over 1,350 customers in 6 months.
Increased their reviews by 15 times in 1 month. Collected 125 reviews in 1 week and obtained 4.9.
Brought back 110 people and generated €1,100 in additional sales following its May campaign. And brought back 102 people and generated €1020 in additional sales after its June campaign.
Recovered the contact of 212 customers in 10 days thanks to the fortune wheel
They got in touch with 809 followers, 60 of whom returned to the store within the week.
Recovered 129 customer contacts in 1 week thanks to their loyalty program
Restaurant turns 23% of its missed calls into online orders thanks to an automated SMS message
Collected 90 followers in 2 weeks thanks to the fortune wheel
Collected 445 customer contacts in 9 days thanks to their loyalty program and the opening of a new boutique.
Collected over 100 reviews in just 3 weeks thanks to the fortune wheel! What's more, over 20% of customers who played the game came back to the restaurant to redeem their reward!
Collected over 500 customer contacts in just 1 month thanks to their loyalty program
Gained one point on Google rating in 1 month (from 2.7 to 3.7) Since he got Pongo, his average rating on new reviews is 4.78!
Collected 48 reviews in 1 month: They went from 2 reviews to 50 reviews! And increased their sales by 30%.
Collected over 293 contacts in 10 days thanks to the fortune wheel shared on their social networks
On average, Fresh Burritos bring back 7 out of 10 customers with each SMS campaign.
Collected over 700 reviews in 6 months
Brought 118 people back into the store and generated €1,652 in additional sales thanks to their 1st campaign! This campaign simply doubled their Monday sales!
Generated €44,000 additional revenue with Hey Pongo's tools in 6 months.
launched an SMS campaign for Valentine's Day. Results? 139 customers returned to the restaurant that very day after the SMS. 214 customers entered their phone numbers on the tablet that day, their best figures in 3 months.
Collected over 40 reviews in one week and increased their Google rating by 0.1 points!
In 1 month, they collected 565 reviews and increased their rating by 15%. All thanks to the fortune wheel!
Collected 525 reviews in 6 months thanks to the fortune wheel
+31% of their customers carry the VIP tag in their database. In other words, 31% of their customers are coming back more than twice a month!
On September the 2nd, 1376 people authenticated themselves on their loyalty tablet.
Went from 40 to 275 reviews in 1 month, thanks to an automatic SMS that sends a fortune wheel to customers
Enrolled 1164 customers in their loyalty program in just 1.5 months. Today, an average of 4 out of 10 people sign up every day.
Collected 538 customer contacts in 3 weeks thanks to their loyalty program!
Collected 23 reviews in 2 hours, all 5-stars, and became the 1st result on Google search for "Bubble Tea Aix".
Over 6 months, 389 customers returned to her beauty salon thanks to SMS campaigns.
Of the 932 participants in their fortune wheel, over 230 came to collect their reward in store.
Sold 100kg of marinated spiders in one day thanks to an SMS campaign sent to customers the day before to promote the product.
Turned a bad day into the best one thanks to SMS campaigns.
Collected 40 reviews in one evening thanks to a fortune wheel present in the dining room only for evening service
Generated €970 in sales from their 1st SMS campaign. In total, 79 people returned to the restaurant following the SMS.
Increased revenue by 10% in just 4 weeks thanks to SMS campaigns
Collected 4759 customer contacts in just 15 days thanks to their loyalty program.
In 2 months, they generated €10K in sales thanks to the 99 bookings made via the SMS sent after a missed call.
Collected 111 customer contacts in 3 days thanks to their loyalty program!
They collect the contact of at least one customer per day on UberEats and Deliveroo thanks to the fortune wheel stapled on their delivery bags.
Launched a "300 fajitas free" offer on their networks for the opening of a new outlet Result? 204 contacts recovered on the D-day thanks to the loyalty program!
Collected contact details from 300 people in 1 month. Previously, they had no way of collecting data on their corners located in supermarkets.
Collected 248 customer contacts in 1 week thanks to the fortune wheel.
Collected 230 customer contacts in 2 days thanks to their loyalty program
Collected +80 reviews in 2 weeks thanks to the fortune wheel!
Anthony generates an average of €4,200 in additional sales per SMS campaign
Successfully redirected 8% of its delivery customers to its own channels thanks to the fortune wheel stapled to delivery bags. A third of customers who order are coming back to collect their reward in-store.
Launched an SMS campaign to announce their reopening following a month-long renovation. Results? 67 people returned to the restaurant following the SMS and they generated €1072 in additional revenue.
Collected 364 reviews in 1 month.
+26% of the customers in their database have the VIP tag. This means that 26% of their customers are returning at least 3 times a month.
Recovered the contact of more than 160 customers in 4 days thanks to their loyalty program
Collected 3295 customer contacts through their loyalty program. All this in just 1 month and a half, in 4 stores. Today, over 200 customers authenticate themselves daily on the loyalty tablets in these stores.
Increased their number of reviews by 3 in just 1 month.
Recovered 258 customer contacts in 2 weeks thanks to their loyalty program
Launched a buy 1 = 1 free campaign to boost their slow day: Wednesday. Results on the 1st week? 800€ in sales, instead of 200€. At a cost of €130 for offered goods. They even had to turn people away! Since then, they've sent out this promotion every Wednesday.
Thanks to an SMS campaign launched for the Cookie Day, they brought 800 customers back into the store! In addition, 1,550 new customers came into the store and left their contact details, thanks to the word-of-mouth about the campaign.
Recovered 120 customer contacts in 15 days thanks to their loyalty program.
Collected the contact of 68 customers on the 1st day of launching their loyalty program. To promote their loyalty program, they offered half a baguette to every subscriber!
Collected the contact of 1589 customer in 4 months thanks to the fortune wheel
Gathered +500 reviews in 1 month (From 459 reviews in February to
Enrolled over 2,500 customers in 2 weeks, compared to 1 year with Qoodos
Increased their reviews by 274% in 4 months
Recovered the contact details of 94 customers on the day they launched their loyalty program.
Collected 333 reviews in 2 months, and multiplied the number of reviews collected each month by 2.
SMS Marketing
Communicate with your customers via the most effective channel of all - SMS. Deploy automatic messages or one-off campaigns for major events or off-peak times. Parameterize messages and give franchisees the freedom to activate each campaign according to their needs.
Google reviews
Hey Pongo lets you boost a franchisee's Google reviews right from the start. With our gift wheel, every satisfied customer is encouraged to leave a review. Boost positive reviews, increase average ratings to 4.7 stars or more, and help your franchisees become profitable much faster.