The marketing and customer engagement solution designed for franchisors in all sectors. A multi-point-of-sale CRM, ideal for boosting footfall, Google reviews and SMS campaigns, with solutions that can be activated by each franchisee.
Multi-site CRM
Hey Pongo centralizes customer data from all your franchises in a CRM system managed by the network head. Capture much more data thanks to the loyalty program, discover who your customers are and activate powerful marketing levers.
Loyalty program
Turn every visitor into a loyal customer. Our unified, branded loyalty program can enroll up to ¼ of the customer flow. In addition to returning more often, each Hey Pongo customer generates an average +37.5% average shopping basket.
Increased their number of reviews by 8 times in 5 months!
Recovered the contact details of 355 customers in one day thanks to their fortune wheel
Collected contacts from over 1,350 customers in 6 months.
+26% of the customers in their database have the VIP tag. This means that 26% of their customers are returning at least 3 times a month.
Launched an SMS campaign to announce their reopening following a month-long renovation. Results? 67 people returned to the restaurant following the SMS and they generated €1072 in additional revenue.
Collected contact details from 300 people in 1 month. Previously, they had no way of collecting data on their corners located in supermarkets.
Turned Tuesday into their best day of the week with a weekly SMS campaign.
Went from 40 to 275 reviews in 1 month, thanks to an automatic SMS that sends a fortune wheel to customers
Had +82% more tickets than the previous Friday by sending this SMS: "Hello, we'll double your loyalty points today if you come and see us in store!"
Restaurant turns 23% of its missed calls into online orders thanks to an automated SMS message
They're converting 61% of their missed calls into zenchef bookings. That's 6 out of 10 calls recovered thanks to automatic SMS. They have saved over 1,170 missed calls into reservations!
Successfully redirected 8% of its delivery customers to its own channels thanks to the fortune wheel stapled to delivery bags. A third of customers who order are coming back to collect their reward in-store.
Launched a buy 1 = 1 free campaign to boost their slow day: Wednesday. Results on the 1st week? 800€ in sales, instead of 200€. At a cost of €130 for offered goods. They even had to turn people away! Since then, they've sent out this promotion every Wednesday.
Thanks to their loyalty program, they collected the contact of 969 customers in 1 month and 1 week, on a single store. With izipass, Aurélien had taken 8 years to achieve the same results.
Generated €44,000 additional revenue with Hey Pongo's tools in 6 months.
Collected +80 reviews in 2 weeks thanks to the fortune wheel!
In 2 months, they generated €10K in sales thanks to the 99 bookings made via the SMS sent after a missed call.
Collected 23 reviews in 2 hours, all 5-stars, and became the 1st result on Google search for "Bubble Tea Aix".
Enrolled 1164 customers in their loyalty program in just 1.5 months. Today, an average of 4 out of 10 people sign up every day.
Collected 525 reviews in 6 months thanks to the fortune wheel
They collect the contact of at least one customer per day on UberEats and Deliveroo thanks to the fortune wheel stapled on their delivery bags.
On average, 50% of people receiving an automatic SMS reminder return to King Marcel within a week.
Collected a phone number for 80% of the customers who visited the store during the 1st week of the launch.
Have gone from 16K to 20K followers in 1 months thanks to the fortune wheel.
Thanks to an SMS campaign launched for the Cookie Day, they brought 800 customers back into the store! In addition, 1,550 new customers came into the store and left their contact details, thanks to the word-of-mouth about the campaign.
Increased their reviews by 15 times in 1 month. Collected 125 reviews in 1 week and obtained 4.9.
Collected the numbers of +150 customers in 1 week, with an SMS acceptance rate of 96%! All thanks to their loyalty program, directly integrated into the Yavin POS terminal.
In 1 month, they collected 565 reviews and increased their rating by 15%. All thanks to the fortune wheel!
On September the 2nd, 1376 people authenticated themselves on their loyalty tablet.
Recovered the contact of 212 customers in 10 days thanks to the fortune wheel
Collected 144 5-star reviews in 1 day and 522 in 2 months!
Sold 100kg of marinated spiders in one day thanks to an SMS campaign sent to customers the day before to promote the product.
Grew from 40 to 275 in 1 month, including 122 reviews in 7 hours thanks to the fortune wheel
Collected over 100 reviews in 24 hours.
Went from 4.1 to 4.5 stars on Google in 3 months.
Within 24 hours, they got 219 customer contacts (including 50 new customers) and collected more than 40 reviews.
Launched an SMS campaign to announce the opening of a new point of sale. Results within 3 days? - 1,819 customers visited their new outlet - 388 new customers left their contact details on the tablet - 73 people came to collect a reward
Generated over 160 reviews in 2 months thanks to the fortune wheel
Sent an SMS campaign to 184 customers, 20 returned to the store the same day and generated €180 in revenue.
Gained one point on Google rating in 1 month (from 2.7 to 3.7) Since he got Pongo, his average rating on new reviews is 4.78!
sent an SMS campaign to its entire database to promote their new click&collect. The result? €2,500 in revenue on online orders from the first week.
Collected over 368 customer contacts in 3 weeks thanks to the loyalty program. And observed a 43% increase in the number of checkins per day.
Ranked 1st in Google searches for its department thanks to the review boost fortune wheel.
Turned a bad day into the best one thanks to SMS campaigns.
Collected 40 reviews in one evening thanks to a fortune wheel present in the dining room only for evening service
Collected 364 reviews in 1 month.
Increased their number of reviews by 3 in just 1 month.
Of the 932 participants in their fortune wheel, over 230 came to collect their reward in store.
Collected over 293 contacts in 10 days thanks to the fortune wheel shared on their social networks
Over 6 months, 389 customers returned to her beauty salon thanks to SMS campaigns.
Generated €470 in sales thanks to an SMS, bringing back 36% of customers who received the campaign
Generated €970 in sales from their 1st SMS campaign. In total, 79 people returned to the restaurant following the SMS.
Collected over 300 reviews in 3 months! Rating? 5 stars!
Collected 230 customer contacts in 2 days thanks to their loyalty program
Over 30% of customers receiving the automatic birthday SMS return within the week
Generated +€2,376 in sales thanks to their 1st SMS campaign, by doubling loyalty points on Tuesday and Thursday to boost sales on off-peak days.
Collected 445 customer contacts in 9 days thanks to their loyalty program and the opening of a new boutique.
Obtained over 600 reviews following the launch of their fortune wheel
Collected 4759 customer contacts in just 15 days thanks to their loyalty program.
In 20 days, they collected 893 customer contacts, received 1,163 reviews and increased their Google rating by 4.4 points!
Launched a "300 fajitas free" offer on their networks for the opening of a new outlet Result? 204 contacts recovered on the D-day thanks to the loyalty program!
Grâce a une campagne SMS envoyée à toute leur base clients, Enjoy Sushi ont généré 102 415€ de CA additionnel dans leurs 8 restaurants.
On average, Fresh Burritos bring back 7 out of 10 customers with each SMS campaign.
Increased their Google reviews by 20 times in 2 months and boosted their rating by 33% thanks to the fortune wheel.
Collected over 80 contacts in one evening with their fortune wheel
Collected over 200 customer contacts in 20 days
Collected 760 reviews in 4 months, i.e. +561% reviews per month thanks to the fortune wheel. Previously, they had only managed to collect 162 reviews in 6 months.
Collected 48 reviews in 1 month: They went from 2 reviews to 50 reviews! And increased their sales by 30%.
Generated €2,376 in sales on its 1st SMS campaign by doubling loyalty points on Tuesdays and Thursdays to boost off-peak periods.
They convert 50% of their missed calls into bookings. This solution has saved them a huge amount of time, and has also boosted their online bookings.
Gathered +6K followers thanks to an SMS campaign with a fortune wheel encouraging customers to follow them on insta
Enrolled over 2,500 customers in 2 weeks, compared to 1 year with Qoodos
Collected 80 customer contacts in the 1st week
Multiplied their number of monthly reviews by 10! Moreover, 25% of customers who won a gift thanks to the wheel came to collect it.
Had a big traffic peak on a slow day (80 customers) thanks to an SMS campaign to get them to come to the store.
Collected over 470 followers in 1 month thanks to the fortune wheel
Collected over 40 reviews in one week and increased their Google rating by 0.1 points!
Collected over 200 Google reviews in 1 month, keeping their rating at 4.9!
Collected 493 customer contacts in 2 weeks thanks to their loyalty program
Generated +300% Google reviews in 2 weeks time thanks to the fortune wheel
Became No. 1 on Google for the search "Poke Limoges", ahead of its competitor Pokawa.
Collected the contact of 68 customers on the 1st day of launching their loyalty program. To promote their loyalty program, they offered half a baguette to every subscriber!
Recovered the contact of more than 160 customers in 4 days thanks to their loyalty program
Collected 248 customer contacts in 1 week thanks to the fortune wheel.
Brought 118 people back into the store and generated €1,652 in additional sales thanks to their 1st campaign! This campaign simply doubled their Monday sales!
Recovered 120 customer contacts in 15 days thanks to their loyalty program.
Turned their worst day into their best day of the week with a weekly SMS campaign.
Booked 15 days of appointments and generated €4,000 in sales thanks to an SMS campaign announcing their reopening.
Gathered +500 reviews in 1 month (From 459 reviews in February to
Collected 333 reviews in 2 months, and multiplied the number of reviews collected each month by 2.
They convert 36% of their missed calls into online orders thanks to the automatic SMS message sent to their customers.
Collected 538 customer contacts in 3 weeks thanks to their loyalty program!
Collected the contact of 1589 customer in 4 months thanks to the fortune wheel
Collected over 500 customer contacts in just 1 month thanks to their loyalty program
Recovered the contact details of 94 customers on the day they launched their loyalty program.
Collected 3295 customer contacts through their loyalty program. All this in just 1 month and a half, in 4 stores. Today, over 200 customers authenticate themselves daily on the loyalty tablets in these stores.
Recovered 258 customer contacts in 2 weeks thanks to their loyalty program
Collected 90 followers in 2 weeks thanks to the fortune wheel
Collected over 700 reviews in 6 months
+31% of their customers carry the VIP tag in their database. In other words, 31% of their customers are coming back more than twice a month!
SMS Marketing
Communicate with your customers via the most effective channel of all - SMS. Deploy automatic messages or one-off campaigns for major events or off-peak times. Parameterize messages and give franchisees the freedom to activate each campaign according to their needs.
Google reviews
Hey Pongo lets you boost a franchisee's Google reviews right from the start. With our gift wheel, every satisfied customer is encouraged to leave a review. Boost positive reviews, increase average ratings to 4.7 stars or more, and help your franchisees become profitable much faster.