Your customer database centralized and synchronized across all your channels.
Concrètement, Hey Pongo est à la fois un logiciel de gestion de la relation client, un logiciel gestion clients et une plateforme CRM spécialisée B2C pour le retail et la restauration. Là où un simple fichier Excel, une caisse ou un outil de fidélité isolé stocke seulement des contacts, Hey Pongo centralise l’historique, les consentements, les segments, les performances de campagne et les KPI utiles pour faire revenir vos clients plus souvent.
Centralisez votre base de données clients dans une seule plateforme CRM
Your typical customers and your personas.
La segmentation peut se faire selon des critères concrets : fréquence d’achat, montant dépensé, localisation, canal d’acquisition, date de dernière visite, point de vente fréquenté, statut VIP, comportements de réponse aux campagnes ou produits achetés.
Cette logique de segmentation est au cœur d’une vraie stratégie de CRM B2C et de stratégies de fidélisation client.
An effective way to keep them all coming back.
Vous pouvez aussi automatiser certaines relances récurrentes pour gagner du temps et améliorer vos performances sans alourdir la charge des équipes. C’est tout l’intérêt d’une plateforme CRM pensée pour le quotidien opérationnel des commerces et restaurants.
Grâce a une campagne SMS envoyée à toute leur base clients, Enjoy Sushi ont généré 102 415€ de CA additionnel dans leurs 8 restaurants.
Collected over 960 customer contacts thanks to its loyalty program.
Anthony generates an average of €4,200 in additional sales per SMS campaign
Collected contact details from 300 people in 1 month. Previously, they had no way of collecting data on their corners located in supermarkets.
+31% of their customers carry the VIP tag in their database. In other words, 31% of their customers are coming back more than twice a month!
In 20 days, they collected 893 customer contacts, received 1,163 reviews and increased their Google rating by 4.4 points!
Launched a buy 1 = 1 free campaign to boost their slow day: Wednesday. Results on the 1st week? 800€ in sales, instead of 200€. At a cost of €130 for offered goods. They even had to turn people away! Since then, they've sent out this promotion every Wednesday.
Collected the contact of 1589 customer in 4 months thanks to the fortune wheel
Recovered 120 customer contacts in 15 days thanks to their loyalty program.
sent an SMS campaign to its entire database to promote their new click&collect. The result? €2,500 in revenue on online orders from the first week.
They collect the contact of at least one customer per day on UberEats and Deliveroo thanks to the fortune wheel stapled on their delivery bags.
Collected 445 customer contacts in 9 days thanks to their loyalty program and the opening of a new boutique.
Recovered the contact of 212 customers in 10 days thanks to the fortune wheel
Collected 4759 customer contacts in just 15 days thanks to their loyalty program.
On September the 2nd, 1376 people authenticated themselves on their loyalty tablet.
Made its best day of the week with an SMS campaign 1 pizza bought = 1 pizza offered
Turned their worst day into their best day of the week with a weekly SMS campaign.
Collected 538 customer contacts in 3 weeks thanks to their loyalty program!
Enrolled more than 18K customers in their loyalty program in 1 year
Launched a "300 fajitas free" offer on their networks for the opening of a new outlet Result? 204 contacts recovered on the D-day thanks to the loyalty program!
Thanks to their loyalty program, they collected the contact of 969 customers in 1 month and 1 week, on a single store. With izipass, Aurélien had taken 8 years to achieve the same results.
Collected over 368 customer contacts in 3 weeks thanks to the loyalty program. And observed a 43% increase in the number of checkins per day.
Increased revenue by 10% in just 4 weeks thanks to SMS campaigns
Enrolled over 700 customers in their loyalty program in just 1 month.
Recovered the contact details of 94 customers on the day they launched their loyalty program.
Sent an SMS campaign to 184 customers, 20 returned to the store the same day and generated €180 in revenue.
Collected 111 customer contacts in 3 days thanks to their loyalty program!
Sold 100kg of marinated spiders in one day thanks to an SMS campaign sent to customers the day before to promote the product.
Generated €470 in sales thanks to an SMS, bringing back 36% of customers who received the campaign
Collected 493 customer contacts in 2 weeks thanks to their loyalty program
Enrolled 1164 customers in their loyalty program in just 1.5 months. Today, an average of 4 out of 10 people sign up every day.
Thanks to an SMS campaign launched for the Cookie Day, they brought 800 customers back into the store! In addition, 1,550 new customers came into the store and left their contact details, thanks to the word-of-mouth about the campaign.
Launched an SMS campaign to announce their reopening following a month-long renovation. Results? 67 people returned to the restaurant following the SMS and they generated €1072 in additional revenue.
Turned a bad day into the best one thanks to SMS campaigns.
Within 24 hours, they got 219 customer contacts (including 50 new customers) and collected more than 40 reviews.
Recovered the contact details of 355 customers in one day thanks to their fortune wheel
Generated +€2,376 in sales thanks to their 1st SMS campaign, by doubling loyalty points on Tuesday and Thursday to boost sales on off-peak days.
Collected 3295 customer contacts through their loyalty program. All this in just 1 month and a half, in 4 stores. Today, over 200 customers authenticate themselves daily on the loyalty tablets in these stores.
Generated €2,376 in sales on its 1st SMS campaign by doubling loyalty points on Tuesdays and Thursdays to boost off-peak periods.
On average, 50% of people receiving an automatic SMS reminder return to King Marcel within a week.
Brought 118 people back into the store and generated €1,652 in additional sales thanks to their 1st campaign! This campaign simply doubled their Monday sales!
Collected 211 reviews in 1 month.
Gained one point on Google rating in 1 month (from 2.7 to 3.7) Since he got Pongo, his average rating on new reviews is 4.78!
Launched an SMS campaign to announce the opening of a new point of sale. Results within 3 days? - 1,819 customers visited their new outlet - 388 new customers left their contact details on the tablet - 73 people came to collect a reward
Had a big traffic peak on a slow day (80 customers) thanks to an SMS campaign to get them to come to the store.
Collected 230 customer contacts in 2 days thanks to their loyalty program
Generated €970 in sales from their 1st SMS campaign. In total, 79 people returned to the restaurant following the SMS.
Recovered the contact of more than 160 customers in 4 days thanks to their loyalty program
On average, Fresh Burritos bring back 7 out of 10 customers with each SMS campaign.
Collected over 500 customer contacts in just 1 month thanks to their loyalty program
Collected contacts from over 1,350 customers in 6 months.
Turned Tuesday into their best day of the week with a weekly SMS campaign.
They're converting 61% of their missed calls into zenchef bookings. That's 6 out of 10 calls recovered thanks to automatic SMS. They have saved over 1,170 missed calls into reservations!
launched an SMS campaign for Valentine's Day. Results? 139 customers returned to the restaurant that very day after the SMS. 214 customers entered their phone numbers on the tablet that day, their best figures in 3 months.
Had +82% more tickets than the previous Friday by sending this SMS: "Hello, we'll double your loyalty points today if you come and see us in store!"
Generated €44,000 additional revenue with Hey Pongo's tools in 6 months.
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Over 6 months, 389 customers returned to her beauty salon thanks to SMS campaigns.
Brought back 110 people and generated €1,100 in additional sales following its May campaign. And brought back 102 people and generated €1020 in additional sales after its June campaign.
Collected 2767 customer contacts in 4 months!
Successfully redirected 8% of its delivery customers to its own channels thanks to the fortune wheel stapled to delivery bags. A third of customers who order are coming back to collect their reward in-store.
Collected 80 customer contacts in the 1st week
Enrolled 305 customers in their loyalty program in just 15 days
Collected over 200 customer contacts in 20 days
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+26% of the customers in their database have the VIP tag. This means that 26% of their customers are returning at least 3 times a month.
Over 30% of customers receiving the automatic birthday SMS return within the week
Enrolled over 2,500 customers in 2 weeks, compared to 1 year with Qoodos
Gathered +6K followers thanks to an SMS campaign with a fortune wheel encouraging customers to follow them on insta
Recovered 258 customer contacts in 2 weeks thanks to their loyalty program
Collected over 80 contacts in one evening with their fortune wheel
Collected 90 followers in 2 weeks thanks to the fortune wheel
Collected a phone number for 80% of the customers who visited the store during the 1st week of the launch.
Collected 248 customer contacts in 1 week thanks to the fortune wheel.
Collected the contact of 68 customers on the 1st day of launching their loyalty program. To promote their loyalty program, they offered half a baguette to every subscriber!
Sent out an SMS campaign for Valentine's Day, they brought back 16 customers the same day and generated €445 in additional sales.
Recovered 129 customer contacts in 1 week thanks to their loyalty program
Booked 15 days of appointments and generated €4,000 in sales thanks to an SMS campaign announcing their reopening.
Sold 40 pizzas in 2 hours thanks to an SMS campaign
Collected the numbers of +150 customers in 1 week, with an SMS acceptance rate of 96%! All thanks to their loyalty program, directly integrated into the Yavin POS terminal.
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