Capture, activate and re-engage your customers with an innovative restaurant loyalty program
Restaurant loyalty program
Hey Pongo is the loyalty system that's 5 times more engaging than restaurant loyalty cards. Capture a passing clientele - and learn a little more about them with every visit. Promote your new products, earn rewards and offer a unique customer experience.
Customer file
For a restaurant, customer data is a crucial issue. With the Hey Pongo loyalty program, collect enriched data and take control of your marketing in a simple, automated way. We can also help you remain independent from delivery platforms, by recovering data on your delivered customers.
Collected 3295 customer contacts through their loyalty program. All this in just 1 month and a half, in 4 stores. Today, over 200 customers authenticate themselves daily on the loyalty tablets in these stores.
They're converting 61% of their missed calls into zenchef bookings. That's 6 out of 10 calls recovered thanks to automatic SMS. They have saved over 1,170 missed calls into reservations!
Gained one point on Google rating in 1 month (from 2.7 to 3.7) Since he got Pongo, his average rating on new reviews is 4.78!
+31% of their customers carry the VIP tag in their database. In other words, 31% of their customers are coming back more than twice a month!
+26% of the customers in their database have the VIP tag. This means that 26% of their customers are returning at least 3 times a month.
Anthony generates an average of €4,200 in additional sales per SMS campaign
Increased their reviews by 274% in 4 months
Collected 23 reviews in 2 hours, all 5-stars, and became the 1st result on Google search for "Bubble Tea Aix".
Generated €970 in sales from their 1st SMS campaign. In total, 79 people returned to the restaurant following the SMS.
Collected 230 customer contacts in 2 days thanks to their loyalty program
Collected the numbers of +150 customers in 1 week, with an SMS acceptance rate of 96%! All thanks to their loyalty program, directly integrated into the Yavin POS terminal.
In 1 month, they collected 565 reviews and increased their rating by 15%. All thanks to the fortune wheel!
Sent an SMS campaign to 184 customers, 20 returned to the store the same day and generated €180 in revenue.
They convert 36% of their missed calls into online orders thanks to the automatic SMS message sent to their customers.
Collected over 300 reviews in 3 months! Rating? 5 stars!
Collected 525 reviews in 6 months thanks to the fortune wheel
Had a big traffic peak on a slow day (80 customers) thanks to an SMS campaign to get them to come to the store.
Enrolled over 700 customers in their loyalty program in just 1 month.
Collected contact details from 300 people in 1 month. Previously, they had no way of collecting data on their corners located in supermarkets.
Recovered the contact of more than 160 customers in 4 days thanks to their loyalty program
Generated +300% Google reviews in 2 weeks time thanks to the fortune wheel
Collected over 700 reviews in 6 months
Generated over 160 reviews in 2 months thanks to the fortune wheel
Obtained over 600 reviews following the launch of their fortune wheel
On average, Fresh Burritos bring back 7 out of 10 customers with each SMS campaign.
Sent out an SMS campaign for Valentine's Day, they brought back 16 customers the same day and generated €445 in additional sales.
Generated €2,376 in sales on its 1st SMS campaign by doubling loyalty points on Tuesdays and Thursdays to boost off-peak periods.
Thanks to an SMS campaign launched for the Cookie Day, they brought 800 customers back into the store! In addition, 1,550 new customers came into the store and left their contact details, thanks to the word-of-mouth about the campaign.
Collected over 100 reviews in 24 hours.
Recovered 120 customer contacts in 15 days thanks to their loyalty program.
Increased their reviews by 15 times in 1 month. Collected 125 reviews in 1 week and obtained 4.9.
Launched an SMS campaign to announce their reopening following a month-long renovation. Results? 67 people returned to the restaurant following the SMS and they generated €1072 in additional revenue.
Turned Tuesday into their best day of the week with a weekly SMS campaign.
Successfully redirected 8% of its delivery customers to its own channels thanks to the fortune wheel stapled to delivery bags. A third of customers who order are coming back to collect their reward in-store.
Enrolled more than 18K customers in their loyalty program in 1 year
Collected over 470 followers in 1 month thanks to the fortune wheel
Collected 40 reviews in one evening thanks to a fortune wheel present in the dining room only for evening service
Enrolled over 2,500 customers in 2 weeks, compared to 1 year with Qoodos
Collected contacts from over 1,350 customers in 6 months.
Collected 48 reviews in 1 month: They went from 2 reviews to 50 reviews! And increased their sales by 30%.
Increased their number of reviews by 8 times in 5 months!
Grew from 40 to 275 in 1 month, including 122 reviews in 7 hours thanks to the fortune wheel
In 2 months, they generated €10K in sales thanks to the 99 bookings made via the SMS sent after a missed call.
Enrolled 1164 customers in their loyalty program in just 1.5 months. Today, an average of 4 out of 10 people sign up every day.
Brought 118 people back into the store and generated €1,652 in additional sales thanks to their 1st campaign! This campaign simply doubled their Monday sales!
Collected over 368 customer contacts in 3 weeks thanks to the loyalty program. And observed a 43% increase in the number of checkins per day.
Launched a "300 fajitas free" offer on their networks for the opening of a new outlet Result? 204 contacts recovered on the D-day thanks to the loyalty program!
Of the 932 participants in their fortune wheel, over 230 came to collect their reward in store.
Over 30% of customers receiving the automatic birthday SMS return within the week
Collected over 200 Google reviews in 1 month, keeping their rating at 4.9!
Collected over 40 reviews in one week and increased their Google rating by 0.1 points!
Have gone from 16K to 20K followers in 1 months thanks to the fortune wheel.
Restaurant turns 23% of its missed calls into online orders thanks to an automated SMS message
Collected 493 customer contacts in 2 weeks thanks to their loyalty program
Sold 40 pizzas in 2 hours thanks to an SMS campaign
Increased their Google reviews by 20 times in 2 months and boosted their rating by 33% thanks to the fortune wheel.
Collected over 293 contacts in 10 days thanks to the fortune wheel shared on their social networks
Increased revenue by 10% in just 4 weeks thanks to SMS campaigns
Went from 40 to 275 reviews in 1 month, thanks to an automatic SMS that sends a fortune wheel to customers
Collected 248 customer contacts in 1 week thanks to the fortune wheel.
Collected 144 5-star reviews in 1 day and 522 in 2 months!
They convert 50% of their missed calls into bookings. This solution has saved them a huge amount of time, and has also boosted their online bookings.
Recovered 258 customer contacts in 2 weeks thanks to their loyalty program
Collected 538 customer contacts in 3 weeks thanks to their loyalty program!
Enrolled 305 customers in their loyalty program in just 15 days
Collected the contact of 1589 customer in 4 months thanks to the fortune wheel
Collected 445 customer contacts in 9 days thanks to their loyalty program and the opening of a new boutique.
They collect the contact of at least one customer per day on UberEats and Deliveroo thanks to the fortune wheel stapled on their delivery bags.
Gathered +6K followers thanks to an SMS campaign with a fortune wheel encouraging customers to follow them on insta
Collected the contact of 68 customers on the 1st day of launching their loyalty program. To promote their loyalty program, they offered half a baguette to every subscriber!
Recovered the contact details of 94 customers on the day they launched their loyalty program.
Within 24 hours, they got 219 customer contacts (including 50 new customers) and collected more than 40 reviews.
Collected 211 reviews in 1 month.
Collected over 200 customer contacts in 20 days
Recovered the contact details of 355 customers in one day thanks to their fortune wheel
Collected +80 reviews in 2 weeks thanks to the fortune wheel!
Launched an SMS campaign to announce the opening of a new point of sale. Results within 3 days? - 1,819 customers visited their new outlet - 388 new customers left their contact details on the tablet - 73 people came to collect a reward
Collected 760 reviews in 4 months, i.e. +561% reviews per month thanks to the fortune wheel. Previously, they had only managed to collect 162 reviews in 6 months.
Generated +€2,376 in sales thanks to their 1st SMS campaign, by doubling loyalty points on Tuesday and Thursday to boost sales on off-peak days.
Had +82% more tickets than the previous Friday by sending this SMS: "Hello, we'll double your loyalty points today if you come and see us in store!"
Thanks to their loyalty program, they collected the contact of 969 customers in 1 month and 1 week, on a single store. With izipass, Aurélien had taken 8 years to achieve the same results.
Turned their worst day into their best day of the week with a weekly SMS campaign.
Turned a bad day into the best one thanks to SMS campaigns.
Made its best day of the week with an SMS campaign 1 pizza bought = 1 pizza offered
Sold 100kg of marinated spiders in one day thanks to an SMS campaign sent to customers the day before to promote the product.
Grâce a une campagne SMS envoyée à toute leur base clients, Enjoy Sushi ont généré 102 415€ de CA additionnel dans leurs 8 restaurants.
launched an SMS campaign for Valentine's Day. Results? 139 customers returned to the restaurant that very day after the SMS. 214 customers entered their phone numbers on the tablet that day, their best figures in 3 months.
Collected 333 reviews in 2 months, and multiplied the number of reviews collected each month by 2.
Became No. 1 on Google for the search "Poke Limoges", ahead of its competitor Pokawa.
Collected 364 reviews in 1 month.
Generated €44,000 additional revenue with Hey Pongo's tools in 6 months.
Collected over 100 reviews in just 3 weeks thanks to the fortune wheel! What's more, over 20% of customers who played the game came back to the restaurant to redeem their reward!
sent an SMS campaign to its entire database to promote their new click&collect. The result? €2,500 in revenue on online orders from the first week.
On average, 50% of people receiving an automatic SMS reminder return to King Marcel within a week.
Generated €470 in sales thanks to an SMS, bringing back 36% of customers who received the campaign
Gathered +500 reviews in 1 month (From 459 reviews in February to
Launched a buy 1 = 1 free campaign to boost their slow day: Wednesday. Results on the 1st week? 800€ in sales, instead of 200€. At a cost of €130 for offered goods. They even had to turn people away! Since then, they've sent out this promotion every Wednesday.
Google, TheFork and Tripadvisor reviews
Hey Pongo is also a virtual gift wheel that boosts your customer reviews and exposure. Simply choose which platform you want to boost: Google reviews, TheFork, Tripadvisor (and even Instagram or Facebook). The wheel can be accessed via a link or QR Code to share wherever your customers are. Before each launch, a suggested action: leave a review, follow you... Collect hundreds of reviews a month and become number one on Google!
SMS Marketing
Use your customer base to launch targeted SMS campaigns that are far more effective. Promotions, advertising, loyalty campaigns, anniversaries... anything is possible - including winning back customers who may have forgotten about you. Create campaigns for the year's big and small events, or for your latest news.