[.is--yellow-highlight]Independent retailers miss 62% of their calls...[.is--yellow-highlight]
Hotels, campsites, B&Bs: during the high season, it's simply impossible to answer all your phone calls!
Every missed call is potentially a lost direct booking. How do you get back those customers who book by phone and save you from paying costly commissions to Booking, Hotels.com, Airbnb and co? With Hey Pongo's Calls function. From now on, even if you don't answer the phone, our automated receptionist will take your customers' reservations.
Hey Pongo's "Calls" function is tailored to the hotel and seasonal accommodation sector. A guest calls but you can't answer? He receives a [.is--yellow-highlight]SMS that you can personalize[.is--yellow-highlight], with the link of your choice: your website, your Instagram, your favorite booking platform...
Simple, effective: he or she can make a reservation from your home, even when you're away from the phone (which happens quite often, it's fair to say).
With Appels de Hey Pongo, your customers receive a personalized, automatic and effective SMS.
[.is--yellow-highlight]Victory: Mama's Boys turned 65% of their missed calls into bookings![.is--yellow-highlight]
Read the case study
The Calls function is ideal for freelancers who don't have enough staff to answer the phone. It's easy to set up and very affordable. Above all, you'll make a lot of money by converting customers who want to book directly with you, whether you're a hotel, a B&B, a campsite...
The Calls function works as follows:
Today's answering machines are a sieve for retaining your customers. They're neither engaging nor interactive, whereas your customers want speed to book their vacations. If you don't let them book instantly, they'll go to the establishment across the street.
Most of them won't even listen to your answering machine message anyway!
A customer calls and you can't answer?
Did you know? 4 out of 10 people call an establishment seen on Booking before making a reservation!
Stop losing reservations every time you don't answer the phone.
Instead, redirect your customers to your in-house booking module on your website, thanks to Hey Pongo's Calls function.
Your customers know that the best way to book is directly through you.
[.is--yellow-highlight]When you can't answer, Hey Pongo's AI receptionist takes care of everything.[.is--yellow-highlight]
[.is--yellow-highlight]Customer victory: Au Bureau generated €10K in sales thanks to this missed call insurance! [.is--yellow-highlight]
