[Updated November 20, 2023]
Looking for the best way to view your google reviews ? You've come to the right place! If you run a business, find out how to consult them. In this comprehensive guide, we explain how to manage them, how to respond to them, and how to consult all your customer reviews in the most efficient way possible.
[.is--yellow-highlight]Comment Hey Pongo permet de booster les avis Google d’un réseau de points de vente[.is--yellow-highlight]
Do you manage a Google business listing? Below, discover the best tutorial for viewing your Google reviews as a manager (of a company, a shop, a site, a business...). You'll be able to view all the reviews your business receives. We explain every method, whether you're using your computer, smartphone (iPhone or Android), or even Google Maps.
Note: You must first be logged into your Google Account, with the same account you use to manage your business listing.
If you don't know how to control your business listing (or if you're not sure), go to the next paragraph: " How to manage your business on Google My Business ".
Vous pouvez maintenant voir vos avis Google. Scroller vers le bas pour y répondre, cliquez sur « Répondre » sous chaque avis pour apporter une réponse adaptée à chaque avis Google.
Your reviews become visible. You can scroll down to reply. Click on "Reply" to provide an appropriate response to each Google review.
From a smartphone, the quickest way to check your Google reviews may be as follows:
Alternative method :
Sometimes a Google review is invisible and you can't see it. There are several possible reasons for this. Find out what the main ones are, and what you can do to get more reviews.
If a review does not comply with the platform's terms of use, it may be removed. Deletion can take place following a report from the manager, a user or by moderation on the initiative of Google itself. The main causes of removed reviews are :
When a customer writes a Google review, it's not published right away. It's queued up until it's validated. This validation is usually very quick, but it can sometimes take a long time for various reasons. For example, users of older or non-updated devices may take longer to see their review published, according to Google.
Les avis Google ne sont pas tous visibles dans toutes les zones géographiques. Il arrive que Google segmente les avis en fonction de votre localisation, en fonction des préférences de langue de chaque utilisateur, ou en raison des réglementations locales.
Il arrive qu'un avis soit signalé par d'autres utilisateurs. Dans ce cas, il peut être temporairement invisible, le temps que Google modère l'avis.
Un bug informatique peut empêcher certains avis Google de s'afficher. D'autres fois, des opérations de maintenance rendent impossible la consultation des avis pour une courte durée.
Google sanctionne le contenu dupliqué. Si un avis a été répliqué depuis une autre source, la plateforme peut le détecter et rendre l'avis temporairement invisible.
Would you like to see reviews of your establishment, but haven't yet set up your own Google listing? Find out how to manage your own listing, in two ways:
Is your establishment already listed on Google Maps? Here's how to claim it as your own, so you can view and respond to reviews.
Is the company file already managed by an associate? Are you an associate? Simply click on request access. Once access has been validated, you'll be able not only to view, but also respond to Google reviews, in addition to all other management options.
As a customer or visitor, you can regularly leave reviews of the establishments you visit. We recommend it: it's a great help to their managers!
How can I see the Google reviews you've left? It's very simple:
Seeing your reviews is good. Getting everyone to see them is even better!
We recommend integrating a module with all your Google reviews (positive and negative) on your website. The advantage is to reassure visitors to your site of your credibility and the quality of your service (including through your responses to negative reviews).
It also makes people want to leave a Google review of your establishment.
There are two ways to integrate your Google reviews into your website:
Google reviews make or break a business' success! It's what sustains your online reputation: over 90% of customers consult them regularly. It's even a reflex for 91% of 18-34 year-olds, who give them more importance than recommendations from friends and family. Having too many negative reviews is a reason for not buying for 40% of consumers.
Having lots of reviewsIt's also decisive for your free referencing on the Internet. For a business, whether physical or online, a large number of Google reviews means you'll appear in the top positions on Google Search and Google Maps.
Whatever your sector of activity, you're right: it's vital to regularly consult, display and respond to Google reviews. Keep an eye on the general stats: average rating, total number of reviews, reviews awaiting response...
Below, the Hey Pongo interface that lets you see all your Google reviews at a glance:
The Hey Pongo dashboard also lets you read every review, and respond more quickly with response templates.
Want to get more Google reviews, or dilute negative reviews? Discover Hey Pongo's [Booster]:
To leave a Google review, all you need is a Google account. Leaving a review is reserved for people who have experienced the place or establishment.
There are several reasons why a review may not appear online. The review may be awaiting moderation. It may have been deleted for violating review regulations (spam, inappropriate content, false reviews, etc.). In the event of a merger of establishment files, there may be a delay in the display of reviews, which may be resolved within a few days.
There are several reasons why a company may not appear on Google:
