How Mama's Boys converted 65% of their missed calls into sales

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Find out how Maman's Sons use Hey Pongo to get their business off the ground

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The challenge:

How do you get back the customers who call you but you can't answer?

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Like all restaurants, beauty salons, barbers, hairdressers, etc., Les Fils à Maman missed most of its phone calls due to a lack of available staff.

These missed calls represented a huge loss of revenue for these restaurants. In relation to the average ticket, the loss of revenue was estimated at €15,000 per month per restaurant.

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The challenge for them:

[.is--yellow-highlight]make sure these customers can still reserve a table at the restaurant![.is--yellow-highlight]

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The solution is Hey Pongo's Missed Calls module. A customer calls but you can't answer? He receives an automatic SMS with a link to reserve a table via Zenchef.

Result: each month, a single Fils à Maman restaurant recovers up to :

• 250 missed calls
• 160 reservations 
• 15,000€ sales

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[.is--yellow-highlight]I too am setting up missed call handling for my business: [.is--yellow-highlight]

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